Terms of use



The website www.civa.brussels  (hereinafter the "Website") is directed and exploited under the supervision of:

The CIVA Foundation (hereinafter, "CIVA"),

Rue de l’Ermitage 55

1050 Brussels

N ° BCE: 653.956.380

The Website constitutes a platform for providing information to users (hereinafter the "User") concerning the Brussels-Capital Region, including cultural visits and events that the Region suggest, the existing hotels, restaurants, parks, markets, and the organized shows and concerts there. (Hereinafter the "Service").

Any question or complaint relating to the Website, these Terms of Use (hereafter "ToU"), the Privacy Policy (hereinafter the "Charter") and the General Terms of Sale "GTS ") may be addressed to CIVA at the address mentioned above or at the following address: dataprivacy@civa.brussels .


Access to the Website is subject to these ToU and the Privacy Charter, for certain parts of the Website, to the GTS and to the applicable laws and regulations. Consequently, the access to the Website implies the full and unreserved acceptance by the User of these ToU and the Charter and, for certain parts of the Website, the GTS.

These ToU, the GTS and the Charter govern exclusively the relationship between the User and CIVA relating to the use of the Website and the Service. They can be consulted at any time on the Website.


CIVA reserves the right to modify and update, at any time, by notifying the Users, the present ToU, the GTS and the Charter, access to the Website and its contents. All such modifications are binding on Users when accessing the Website.


In case of discrepancies between the linguistic versions of the present ToU, the GTS and the Charter, the French version shall prevail.


2.1. The User agrees to use the Website solely for its purpose, to the exclusion of any other purpose. The User is responsible for ensuring that all information provided are accurate and up-to-date.

2.2. The User agrees to respect the legislation in force, and in particular shall refrain from:

− sending false or misleading content or information to CIVA (and updating such content, as appropriate, to ensure that it does not become false or misleading), obscene, racist or xenophobic, abusive, offensive, damaging, violent, threatening or harassing, defamatory content constituting an infringement of an intellectual property right or any other right, which encourages or participates in one of these things;

− providing email addresses or other types of content to CIVA without obtaining the prior consent of the concerned persons;

− sending to CIVA content that infringes or otherwise prejudices the rights of a third party;

− sending to CIVA content that leads to illegal Websites or contain inappropriate content;

− using the Website for sending spam, unsolicited, pyramidal or for a similar or fraudulent process;

− any action which may disrupt the proper functioning of the Website, the Service, including the use of worms, viruses, bomb software or mass mailing;

− attempting to violate unauthorized access to any part of the Website or used equipment for the operation of the Website;

− using a false name, pseudonym, or claiming the identity of another person or entity;

− using the Website for purposes other than those foreseen.

2.3. CIVA can in no way be held liable for any failure by the User to comply with the ToU, GTC, the Charter, applicable laws or regulations. The User guarantees CIVA against any action, claim or complaint of third parties (including public authorities) relating to its use of the Website.

2.4. The User is also obliged to immediately inform CIVA in writing if he/she becomes aware of inappropriate behavior in relation with the Website by sending an email to the following address: dataprivacy@civa.brussels.


The User is a physical or legal person. He/she may register, in particular to subscribe to the newsletters of CIVA or to register his/her favorite places, by creating an account, via the Website in order to become a member. The registration is free.

CIVA reserves the right to request at any time a proof of the identity and legal capacity of the User wishing to register. If the User is a legal person, he/she certifies that he/she is authorized to act in this way and engages the legal person with regard to these ToU.

Following the submission of the registration form available on the Website, the User receives, at the email address indicated in the form, an acknowledgment of receipt indicating his/her username and password. Registration is complete when the User has confirmed his application by clicking on the hypertext link in the acknowledgment sent by CIVA. The User can then identify himself/herself on the Website by entering his/her user name and his/her confidential password in the fields provided for this purpose.

The registration of a User gives place to the registration of his/her data in the CIVA database.

The collected data on this occasion is processed in accordance with the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, as described in the Charter.

The User may at any time request the deletion of his/her registration. His/her information and profile will then be deleted, at his/her request, as soon as possible and subject to proof of identity.

The User is responsible for the use and access to his/her account. In this regard, the User must ensure that no other person will have access to the Website with his/her password. In the event that the User knows that another person accesses the Website with his/her password, he/she will inform CIVA without delay by e-mail to the following address: dataprivacy@civa.brussels .


4.1. The Website and its components (brands, logos, graphics, photographs, animations, videos, music, texts, etc.) are the property of CIVA. They are protected by intellectual property rights (including copyright and related rights, trademark law, etc.) and may not be reproduced, used or disseminated without prior written authorization from CIVA or, where applicable, the owner of the concerned rights, under penalty of constituting an infringement offense of copyright and/or designs and/or trademark, punishable from three months to three years imprisonment and a fine of 100 to 100,000 euros or one of these penalties only.

4.2. CIVA hereby grants the User a non-exclusive, non-transferable, for an indefinite and revocable period at any time without giving reasons, to access the content of the Website, display it and download it only for the purposes of the display. The User may also print a copy of the content displayed on the Website for his/her personal needs, provided that he/she does not alter in any way the contents of the Website and that he/she retains all the paternity and origin of the Website. The User also undertakes not to circumvent technical devices for the protection of documents and multimedia elements. Reproduction is therefore authorized only for a strictly private purpose within the meaning of Article XI.190 5 ° of the Code of Economic Law.

4.3. Any use of the Website and its components not covered by this article is strictly prohibited.



CIVA will ensure, as far as possible, that the Website is up to date and remains accessible to a normal number of Users. However, CIVA does not warrant that the functions of the Website will be available without interruption or error, that the defects will be corrected or that the Website and the server that makes it available are free from viruses or other harmful components. CIVA also retains the right to suspend or stop all or part of the Website at any time without giving reasons and without prior notice.

CIVA cannot be held liable for any loss or damage of any kind whatsoever resulting from suspension, interruption, (technical) disruption, slowing down, difficult accessibility and/or the cessation of access to all or part of the Website or even to viruses or other harmful elements present on the Website.

If the User is aware of the presence of a virus or other harmful elements on the Website, he is kindly invited to contact visitor.brussels at the following address: dataprivacy@CIVA so that the necessary measures can be taken. CIVA advises the User in any case to install the necessary firewalls, anti-virus and other protection software on his/her computer in order to prevent any damage to it.


The User uses the Website at his own risk. The Website, its components and all related information, software, installations, services are provided as is, without warranty of any kind (either express or implied) and within the applicable law.

CIVA shall not be liable for any loss or damage (direct, indirect, tangible or intangible) arising out of the use of the Website or its components or the inability to use the Website.


Hypertext links to other websites may appear on the Website. In addition, some websites may include a link to the Website. These third-party websites are not controlled by CIVA, which assumes no responsibility for their function, content and use. Unless otherwise expressly stated in CIVA on the Website, the existence of such links does not imply any endorsement of CIVA with respect to such third party websites or the use that may be made thereof, nor any association or partnership with operators of these websites.


To be valid, any complaint of the User relating to the Website should be communicated in writing within the eight (8) calendar days from the time of becoming aware of the event giving rise to the complaint by also enclosing a copy of his identity card. The absence of any dispute according to the aforementioned rules entails for the User the unconditional and unreserved acceptance of the event giving rise to the claim and, de facto, the definitive renunciation of any claim on this count.


7.1 Abstention CIVA to avail itself at any given time of a provision of these ToUs, shall not be interpreted as a waiver to subsequently assert its rights under it.

7.2 The nullity, voidance or unenforceability of all or part of any of the foregoing or subsequent provisions shall not result in the invalidity of all these ToU. The provision that is wholly or partially null, void or unenforceable shall be deemed to be unwritten. CIVA undertakes to substitute for this provision another one which will, to the extent possible, perform the same function.


8.1 The ToU shall be governed by Belgian law to the fullest extent permitted by the applicable rules of private international law.

8.2 In the event of a dispute relating to validity, application, interpretation or enforcement of the ToU, the courts of the judicial district of Brussels (Belgium) shall be exclusively competent, to the fullest extent permitted by the rules of law Private international law.

8.3 Before undertaking any legal dispute resolution, the User undertakes to resolve the dispute amicably by directly contacting CIVA and then attempts to resolve the dispute by mediation, before resorting to arbitration, litigation, or any other means of dispute resolution.


The CIVA Foundation sells online tickets to exhibitions, conferences, and specific events, as well as registration fees for workshops dedicated to children. (Hereafter the Product).

The Customer acknowledges that he has read the general terms and conditions of online sale at the time of purchasing the Product. Use of the Product is subject to compliance with the CIVA Foundation's house rules.

The Product is paid through the online payment methods available on the sales platform. The purchase of the Product is effective after receipt of the payment.

In the event of purchase of a Product subject to a discount, the CIVA Foundation is entitled to ask the Customer a proof of entitlement to this discount. The CIVA Foundation has the right to refuse or cancel a purchase in case of fraud. 

The Product is delivered immediately after payment has been received, through a purchase confirmation sent by e-mail to the Customer. The purchase confirmation may be completed with a ticket (a document to be downloaded with a QR code that can be scanned).

The Customer must keep and be able to present the purchase confirmation and/or the ticket to the CIVA Foundation reception desk. If the Customer does not receive a purchase confirmation, he must notify the CIVA Foundation at info@civa.brussels

The purchase confirmation and/or the ticket can only be presented once.

With regard to the sale of tickets for exhibitions, conferences and certain one-off events, the Customer has no right of withdrawal. These Products are neither exchangeable nor refundable. A Product is only valid at the date and time mentioned on the purchase confirmation and/or ticket.

The relationship with the Customer is ruled by the law of the country in which the purchase is made.